What can be returned

Unstitched fabric can be returned within 7 days of delivery, provided it is unwashed, uncut and in its original packaging with tags intact.

What cannot

Fabric that has been cut, washed or given to a tailor cannot be returned. This is not a technicality — once cloth is cut we cannot sell it to anyone else, and we would rather be clear about it now than argue about it later.

Dupattas bought as part of a set cannot be returned separately from the set.

How to start a return

Email support@roohbyruchika.com or message +91-9873003388 with your order number and a photograph of the piece. We will arrange a pickup where our courier operates, and share a return address where it does not.

Refunds

Once the piece reaches us and passes a condition check, the refund is issued to the original payment method within 5–7 working days. Cash-on-delivery orders are refunded by bank transfer to an account in the name on the order.

Colour and irregularity are not defects

Screens vary, and handloom cloth varies more. Slight differences between the photograph and the fabric, small irregularities in a block print, and minor variation in a natural dye are characteristics of the craft rather than faults. Genuine defects — a tear, a weaving fault, the wrong item — are always ours to fix.